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MissingBoltMISSINGBOLT

Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how MissingBolt ("we", "us") handles your information when you use the AprEvse mobile app and related services. We keep data collection to the minimum needed to run the app. We do not sell your data, and we do not use it for advertising.

Information we collect

  • Account. Your email address, used to sign in with a one-time code. Sign-in tokens are stored securely on your device.
  • Your chargers. Information about the EVSE devices you connect — device name, MAC address, firmware version, and the configuration and charging settings needed to control them.
  • Device photos (optional). If you add a photo to a device, it is stored on our servers and linked to your account. You can remove it at any time.
  • Diagnostics. In production builds, crash and error reports (app version, device model, OS version, error details) are sent to our own logging system so we can fix problems. These contain no advertising identifiers.

The app does not collect your location, contacts, or browsing activity, and we use no third-party analytics or advertising trackers anywhere.

Website analytics

This website counts page views and clicks using our own endpoint on our hosting provider (Cloudflare). We record the page, language, referring site, campaign tags, country and whether the device is mobile or desktop. There are no cookies and nothing is stored on your device.

Repeat views are counted with a hash of your IP address and browser that we rotate every day: the IP address itself is never stored, and the hash cannot be linked back to you or followed across days. If you start a chat with us from a link on this site, that link carries a short random reference so we can see which page and campaign it came from. Analytics data is aggregated, kept for at most 90 days, never sold, and never shared with advertisers.

How we use it

  • Authenticate you and keep your account secure.
  • Operate and control your chargers and show their status.
  • Provide optional features such as the device photo gallery.
  • Diagnose crashes and improve reliability.

Sharing

We do not sell personal data. Your data is processed on infrastructure we operate. We rely on service providers only to deliver the service (for example, email delivery for sign-in codes and cloud hosting), and only to the extent needed. We may disclose information if required by law.

Storage and security

Sign-in tokens are kept in your device's secure storage (Keychain on iOS, Keystore on Android). Server-side data is held on secured infrastructure and encrypted in transit.

Retention

We keep account and device data while your account is active. When you delete your account, we delete the associated data.

Your rights

You can request access to, correction of, export of, or deletion of your personal data.

Account and data deletion

To delete your account and all associated data, email us at support@missingbolt.com. See Delete your account for the full steps, timing, and what is removed or retained.

Children

AprEvse is not directed to children and we do not knowingly collect data from them.

Changes

We may update this policy and will revise the date above when we do.

Contact

MissingBolt, Portugal — support@missingbolt.com